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There is an old adage that still rings true, particularly for the home automation industry: ‘If you fail to plan you plan to fail.’

For many installers, mainly smaller operators, documentation is a time-consuming annoyance that gets forgotten or buried at the bottom of the ‘to do’ pile. But it is important to get it right.

Engineer Ron Callis Jr says he saw a need in the market to help installers get the basics of documentation right, so he created the Firefly Design Group – a professional outsourced design and documentation provider....

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