Technology changes very day and it's vital that you and your staff are across the new developments. That's why training is vital to business...

Click here to download full article

The right tools can vastly improve your business. Ron Callis, Jr. looks at a few of these tools and lets you know how they could help you improve your business and increase your bottom line...

Click here to download full article

There are best practice forms of documentation that you should be using during these two phases that offer you and your client many benefits, including a higher close rate and a significant increase in customer satisfaction...

Click here to download full article

Every project can be broken up into two phases: The sales phase and the construction phase. There are best practice forms of documentation that you should be using during these two phases that offer you and your client many benefits, including a higher close rate and a significant increase in customer satisfaction. In this first article of two I will go into detail regarding sales phase documentation...

Click here to download full article

When I started Firefly Design Group, I made a rooky mistake - I provided design services, including proposal and project engineering documentation, to my integrator clients at no charge, pending conversion of their potential clients into a signed contract. What was the mistake, you might ask? Well I forgot to insist that the electronic systems contractor (ESC) take necessary steps to properly qualify the client. Without a well-defined scope and a well defined project budget, we might as well have been throwing darts at a dartboard, blindfolded. This mistake cost my design firm many thousands of dollars, and it could still be costing your firm the same...

Click here to download full article